Gotta vent: #1 son had to get new orthotics last month, something that is NEVER covered by insurance. But, miraculously, when I called Aetna (yes, that's right: Aetna) I was told that they would be 100% covered. Hear that, Aetna? On May 14th, you told me my son's orthotics would be 100% covered. 100%.
Well, shocker of shockers, the podiatrist's office left a message yesterday saying that Aetna wasn't paying. Really? Did they not say 100% covered? I swear they did.
So I called Aetna this morning, and guess what? They're NOT covered. They would be, if my son were geriatric or diabetic, but since he's only hypotonic, they're not. Somehow, they left that part out. Funny, that.
Amazingly, my 5/14 conversation was documented - they do recognize that they told me we were covered. But we're still really not covered.
Thank God for flex accounts.